Shipping Policy

We ship products anywhere in Mainland UK. Once we receive your order, we will get it processed within the next 2 working days. Shipping charges are applicable on all orders below £1,ooo, a charge of £8.50 is chargeable per order that is £1,000. Any orders above £1,000 will be delivered free of charge. We utilise a network of couriers and select the best courier dependent on the order/delivery location/any client specific requests.

Returns Policy

Thank you for purchasing from Active Olive. While we are sure you’ll love what you’ve ordered we know that sometimes you need to make a return for a refund or exchange. If you want to return an unwanted, faulty, damaged or incorrect product, we can help. We have different return timings and procedures, depending on why you need to return your product to us.

Unwanted Items

Unwanted items can be returned even if you have opened them for inspection. You can examine the goods as you would in a shop but to obtain a full refund you must not start using them, install them or input any data/software. The goods must be returned in ‘as new’ condition and in their original packaging. This needs to be done within 14 days of receiving the products.

Faulty Items

Can be returned within 30 days of delivery, you may return a faulty product for an exchange or refund. Within product’s guarantee period (normally 12 months from purchase or delivery), we will offer you a prompt repair service. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.

Damaged or Incorrect Product

If you unpack your product and find it damaged or incorrect, please contact us as soon as you can so that we can arrange a return or exchange product for you. You can arrange free product collection and refund, or an exchange or repair, by contacting us via email (info@activeolive.com), phone (0330 133 3200) or on webchat on our website